The Fraud Investigator role provides vital after-care to Monzo customers who have fallen victim to value fraud across a range of touch points. You'll gather evidence from customers’ claim submissions, probe for further evidence, investigate claims with empathy, and make decisions on cases. You will also safeguard compromised accounts and provide advice to victims of fraud on how they can protect themselves in the future.
This intern will work with the team that supports state lawmakers to improve lives with policies and frameworks designed specifically in the context of state legislatures. Responsibilities may include supporting the development and delivery of lawmaker resources and programming, policy research, tracking legislative trends, and attending partner briefings/webinars.
The Fraud Investigator role within the Prevent pillar provides vital intervention and response to Monzo customers who are experiencing potential active fraud attempts on their funds across authorised card payment fraud and authorised faster payment fraud. As part of the role, outbound calls are required to support Monzo’s safe growth, and contribute to building a safer society. Fraud Investigators are crucial to the success of this mission.
This is a fast-paced role focused on problem solving and attention to detail to ensure that content is compliant with legislative and regulatory requirements, as well as with internal policies. Responsibilities include reviewing interview subject matters and transcripts, identifying confidential information, and answering compliance queries.
As an Anti-Money Laundering Investigator, you will analyze potentially unusual or suspicious behavior on customer accounts, document suspicious activity, lock down money obtained through fraud, and respond to escalations from the customer support team. You will also review and approve customer requests to increase their payment limits.
The Corporate Counsel (Commercial) will report to the VP Assistant General Counsel (Commercial), providing legal support to the workplace customer and restaurant partner sales organizations. This includes contract drafting, review and negotiation, strategic advice and solutioning, contract form, playbook and training development, RFP support, and marketing copy review.
The Fraud Investigator role within our Pursue pillar facilitates and acts on vital communication between Monzo and other institutions; helping us to prevent the loss of funds to fraudsters both within Monzo and across the industry. You will be investigating and actioning fraud reports received from other financial institutions, probing for further evidence where needed, and writing Suspicious Activity Reports (SARs).
As a member of the Global Investigations Team, you will conduct ad hoc investigations and blockchain analysis for our partners, developing solutions that allow TRM to scale rapidly and effectively. Collaborate with a team of blockchain intelligence experts, engineers, and data scientists to deliver cutting-edge support to TRM's clients. Investigate complex cases and produce insightful reports, conducting long-term research on key categories of crime on the blockchain, turning this research into valuable intelligence.